Customer Service and Events Assistant



Salary: £19,264 - £20,043 (Pro-rata)

Hours: 20 Hours per week (9.30am – 1.30pm Monday – Friday. Hours may be increased in the lead up to and during events)

Reporting to: Marketing and Events Manager

Location: Mumbles Community Council office at Ostreme, Mumbles, occasional off-site working when assisting with events

Main Purpose

The primary function of the role is to provide a high-quality customer and administrative service to the community we serve and to assist the Marketing and Events Manager in the organisation and co-ordination of community events. The role will also provide a highly efficient service to other staff and Councillors where required.

Main Duties 

Acting as MCC’s first point of contact for visitors, clients, or suppliers via email, over the phone or in person.

To assist the Marketing and Events Manager in all elements required to produce high quality events, to include liaising with local businesses, service providers, suppliers and partners, obtaining quotations, ordering of resources, promotion activity and maintaining records.

Research and develop good relationships with local businesses to encourage participation in local events and the identification of potential event sponsors.

To attend regular meetings with event workings groups and committees to plan the work programme for events and to monitor and report on progress.

To assist in the development and delivery of a friendly, knowledgeable Tourism Information service to visitors and residents in person, by phone and email.

Act as an ambassador for the local area and attractions, and keep up to date with local events, activities, places to visit and stay, and provide accurate information. Ensure literature on local attractions and activities is available within the centre.

Provide a high-quality administration service to assist other officers and councillors including:

o Answering the phone and taking messages
o Booking meetings for colleagues and arranging meeting schedules
o Organising filing systems and updating databases
o Ordering new office equipment, consumables and event resources
o Responding to questions and requests for information from Councillors and members of the public

To operate within the framework of policies, procedures and guidelines as laid down and agreed by MCC to ensure the inclusive and accessible delivery of services to the members the community.

To model high personal and professional standards in accordance with the MCC Code of Conduct.

Please send your CV together with a supporting letter to nicola@nsphr.com

Closing date
: Monday 9th May at 12.00 noon.

Interviews will be held week commencing 23rd May.